Overview
Eurus offers a complete range of VoIP solutions and services for Call or Contact Centers and Businesses to make or receive calls, domestic or international. Amongst the products we offer are:
- Automated Dialers – Hosted in the Eurus Cloud or On-Premise.
- IP PBXs – Hosted or On-Premise.
- Inbound calling, DIDs, Toll Free Numbers from across the world.
- Outbound calling, short duration dialer traffic as well as long duration conversational, A-Z destinations.
- Custom voice solutions, CRM integrations
The Eurus Cloud is implemented in a Tier 1 data center in the US and provides a robust, reliable, secure and cost efficient framework for our hosted services.
All our services and products are supported 24 x 7 x 365 from our NOC situated in New Delhi.
Automated Dialer (Cloud and On-Premise)
A cloud dialer or PBX solution for your call centre or business is attractive because there is no capital outlay upfront and monthly fees are affordable. Additionally, you don’t have to invest in IT staff as all maintenance and upgrades are included in our product. Cloud solutions are easy to configure and set up and you have the flexibility to make changes quickly, have people working remotely from home and even move premises easily. All you need is a stable Internet connection and you can be up and running in a day.
However, some companies have policies that do not allow the use of cloud hosted services. In these cases Eurus provides On-Premise solutions functionally identical to our hosted services.
Features :
• Inbound, Outbound and Blended call handling.
• Outbound agent-controlled, broadcast and predictive dialing.
• Web-based agent and administrative interfaces.
• Ability to have agents operate remotely.
• Integrated call recording.
• Three-Way calling within the agent application.
• Scheduled Callbacks: Agent-Only and Anyone.
• Web-configurable IVRs and Voicemail boxes.
• Scalable to hundreds of seats.
• Ability to use standard Telco lines and VOIP trunks.
• Dial on a single campaign across multiple servers, or multiple campaigns on a single server.
• Load balancing of calls across multiple inbound or outbound servers is possible.
Reporting :
• Real-Time Reports.
• Inbound and Outbound Calling Reports.
• Agent Reports.
• Time Clock Reports.
• System Reports.
• Custom Reports.
Management and Reporting :
• Real-time campaign display screens.
• Set user levels and permissions for certain features and campaigns.
• Managers can listen-in on agent conversations.
• Managers can enter conversations with agents and customers.
• Managers can change the selected queues for an agent.
• Separate Time-clock application to track user work time.
• Web-based administration.
PBXs
Many businesses require sophisticated phone systems without the hassle of dedicated laptops or workstations or computer screens. The Eurus PBX solution is a full featured advanced phone system with all the bells and whistles. Easy to configure, easy to operate, robust and reliable.
Some Features :
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• Call Forwarding . |
• Listen, Whisper, Barge. |
DIDs and Toll Free Numbers
Eurus offers a range of DIDs and Toll Free Numbers from across the world, making it easy for your global
customers and associates to reach you via local numbers from international locations.
Outbound Calling, Call Termination
We offer a range of products for outbound calling over VoIP:
• High CPS (Call attempts per second), short duration, predictive dialer call termination.
• Long duration conversational call termination.
Eurus is interconnected with scores of carriers in the US and internationally, via its own POP in Los Angeles, to offer you high quality call termination, with high completion rates and low latency at very competitive pricing..
A-Z destinations.