Eurus EMS – An Email Management Solution

A comprehensive support and service desk software solution that enables agents to answer a high volume of customer requests quickly, effectively and, above all, transparently.

Featuring a logical structured approach and automation of repetitive tasks, together with maximum flexibility and customized configuration possibilities to enhance productivity of service and help desks across many verticals such as Travel, Hospitality, Tech Support, Customer Service etc.

The Eurus EMS helps create efficient and clear processes in your company and increases productivity and work quality across departments. It helps design your own business processes with a wide range of automation, with configurable forms and trackable routing through several process steps involving different departments. This makes approval processes as well as complex ordering processes more coordinated and, therefore, faster. The Eurus EMS can be customized to a high level of process automation and includes a comprehensive reporting suite with a supervisor dashboard.

The Eurus EMS is based on the globally renowned OTRS system with hundreds of thousands of satisfied users across the world..

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SMS Solutions

Easily send smarter bulk SMS messages to your partners and contacts across the globe at very affordable prices. Eurus SMS offers powerful campaign options to send and receive bulk SMSs for marketing and transactional users, without requiring any IT help. Whether it is managing contacts or personalizing messages Eurus SMS makes it very easy. Real-time delivery status reports and metrics for all your SMS campaigns. Eurus SMS runs on our own robust backend infrastructure in Los Angeles, USA with interconnects to all major international carriers to ensure high deliverability of your messages and content.

Features of Bulk SMS Services:

 •   User friendly interfaces to send SMSs via the web or APIs, no software installation required.
 •   Simple process: Login » Compose » Send.
 •   Send messages with your international phone number for global presence.
 •   Manage all your contacts in specific groups online.
 •   Two-way messaging facility- Use Reply Number to get response from all your bulk SMS recipients.
 •   Reply number feature enables you to receive replies in your Inbox.
 •   Get Delivery Reports of all SMS Campaigns.
 •   Schedule your SMS Campaigns at future date & time.
 •   GDownload detailed activity reports of your usage.
 •   Online payment Mechanism visa Credit card/Net banking.
 •   View and Save Receipts of online payment transaction.